Returns and refunds

The window

You have 30 days from the delivery date to start a return for any reason. You do not have to give one. Start the return within that window and you then have a further 14 days to get the parcel to the carrier.

Condition required

To be refunded in full, a returned piece must be:

• Unworn, other than trying it on.
• Unwashed and unaltered — no hemming, no cutting, no re-dyeing.
• With all original tags still attached.
• In its original packaging where that packaging is part of the product.
• Free of odour, pet hair, marks and damage that were not present on arrival.

A piece that arrives back outside this condition is not refused outright. We photograph it, tell you what we found, and offer either a partial refund reflecting the loss in value or return of the item to you at our cost. We will not quietly reduce a refund without telling you why.

One piece in this catalogue cannot be returned once it has been altered: the webbing belt, if you have trimmed it to length. Trimming is permanent and the product page says so before you buy.

Hygiene exception on intimate apparel

Intimate apparel cannot be returned or exchanged once the sealed hygiene pack has been opened. This is a health and hygiene rule, not a commercial one, and it applies regardless of whether the item has been worn.

The pieces affected are:

• Compression Sock 3-Pair
• Travel Underwear 3-Pack
• Merino Boxer Brief
• Thermal Base Layer Bottom
• Sports Bra Travel

This is stated on each of those product pages, in the bag panel, and again on the checkout page before you place the order. If the sealed pack is unopened, the item returns like anything else. If an intimate item is faulty, the exception does not apply — see below.

How to return something

1. 01Email us at support@vagabondapparel.shop with your order reference and which pieces are coming back.
2. 02We reply within one business day with a prepaid return label for domestic orders. Canadian returns are at your cost unless the item is faulty or we sent the wrong thing.
3. 03Put the pieces back in any sturdy packaging, attach the label, and hand it to the carrier.
4. 04We email you when it arrives and again when the refund is issued.

There is no restocking fee, no return handling charge, and no requirement to speak to anyone before starting a return.

Refunds and timing

• Refunds go to the original payment method. We cannot send a refund anywhere else.
• We issue the refund within 3 business days of the return reaching us.
• Your bank or card issuer then takes its own time to post it — usually 3 to 10 business days, occasionally up to one full statement cycle. That part is outside our control.
• Original outbound shipping is refunded when the whole order comes back, or when the return is because of a fault or our error. It is not refunded when you keep part of the order.

Exchanges

We do not run a formal exchange process, because it is slower than the alternative. Return the piece for a refund and place a new order for the size or colour you want — that way the replacement ships immediately rather than waiting for the return to arrive. If the new order would cross the free shipping threshold and the original did not, tell us and we will cover the difference.

Faulty or misdescribed

If a piece is faulty, or if a published measurement or performance figure turns out to be wrong for the piece you received, the standard conditions do not apply. Contact us at any point within 12 months of delivery. We will replace it or refund it in full including all shipping, and we do not require the tags to still be attached or the item to be unworn.

A measurement outside our published ±1 cm tolerance counts as a fault, as does a piece that does not match its stated fibre content, care instructions or country of origin.

Nothing in this policy limits any right you have under applicable consumer protection law.

Cancelling before dispatch

An order can be cancelled at no cost at any point before it is dispatched. Email or call us with the reference and we will stop it. Once it is with the carrier it becomes a return.