Shipping and delivery

Dispatch time

Orders are picked, packed and handed to the carrier within 1–3 business days of payment clearing. Orders placed on a weekend or a United States public holiday start their window on the next business day.

This commitment is stated again on the checkout page before you place the order, because you are entitled to know the shipping date before you commit to buying.

Cost and speed

Shipping is charged once per order regardless of how many pieces it contains. The free shipping threshold is assessed on the merchandise subtotal after any discount and before tax. All figures are in USD.

Where we ship

We ship to street addresses in all fifty United States, the District of Columbia, Puerto Rico, the United States Virgin Islands, Guam, American Samoa, the Northern Mariana Islands, and to Canada. We do not currently ship anywhere else.

We cannot deliver to freight forwarders, and we do not ship to destinations subject to United States trade restrictions. Orders that cannot lawfully be fulfilled are cancelled and refunded in full — see terms of sale.

Tracking

A tracking number is emailed the moment the parcel leaves us. If your tracking has not updated within three business days of dispatch, contact us and we will open a trace with the carrier ourselves rather than sending you to do it.

If we are late

If we cannot dispatch inside the window we promised, we will email you before that window ends. That email will give a revised shipping date and offer you a straightforward choice:

• Accept the new date, or
• Cancel the order for a full refund, including any shipping you paid, returned to your original payment method.

If you do not reply, and the delay exceeds thirty days beyond the original window, we cancel and refund the order automatically. You never have to chase us for a refund on an order we failed to ship.

Lost, damaged or wrong

• Not delivered. Tell us and we will trace it. If it cannot be found we replace it or refund it in full — your choice.
• Damaged in transit. Send us a photograph. We ship a replacement immediately and arrange collection of the damaged item at our cost.
• Wrong item or size sent. Our error, our cost. Prepaid return label, and the correct piece goes out the same day we hear from you.

Duties and taxes

United States sales tax is calculated on the order total where we are required to collect it, and is shown before payment.

Canadian orders may attract import duties, GST/HST or a carrier brokerage fee on arrival. These are set by the destination country, not by us, and they are the recipient's responsibility. We declare the full merchandise value on every parcel and do not mark shipments as gifts.